Tuesday, June 2, 2026
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Xpeng Australia makes customer support promises as it builds “for the long term”


Chinese automaker Xpeng announced on April 1, 2026 it was establishing its own factory-backed operation in Australia, sidestepping independent distributor TrueEV, and now it has provided an update on its rollout.

“Xpeng ANZ is building for the long term in Australia. The commitments we made on 1 April are being met, and the infrastructure established in our first two months reflects that commitment,” said a company spokesperson.

“Dealers are now open across five states, parts are moving, customers have a direct channel to the business, and the foundation of Xpeng ANZ is built and operational.”

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Xpeng says it has opened dealers across Queensland, New South Wales, Victoria, South Australia and Western Australia – the locator tool on its website is still being updated – with state offices opened in Melbourne, Brisbane and Sydney to serve as dealer support hubs.

The company has opened a parts warehouse in Melbourne in partnership with FedEx, with next-day parts delivery for Sydney, Adelaide and Melbourne and two-day delivery for Brisbane (plus next-day delivery for urgent orders).

It has also opened a dedicated customer care channel, and a review process for customers with outstanding promotion-related matters – likely referring to cashback offers made by TrueEV, which some customers have reported they still haven’t received.

There’s a new Australian Xpeng website that now lists the upgraded G6, though there’s no pricing or specifications yet, and other upcoming models no longer appear.