New Amazon fees set to go into effect for American and Canadian users
Your support helps us to tell the storyFrom reproductive rights to climate change to Big Tech, The Independent is on the ground when...
Ask Howard • 04-17-26
Peace talks? Ha! There are no peace talks at Thunderdome. The mendacious, mad-eyed Orangutan L’Orange — our own homegrown Auntie Entity — has...
Resource Center to name community center after longtime CEO
Resource Center’s board of directors announced at Toast to Life that it will rename it’s community center building on Cedar Springs Road after...
Israel-Lebanon ceasefire: What Trump announced, briefly explained
This story appeared in The Logoff, a daily newsletter that helps you stay informed about the Trump administration without letting political news take...
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EVENTS
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A Detailed Contact Center Comparison
NICE CXone and Genesys Cloud CX are two big names in the contact center software industry. But with both offering several similar features,...
8 Best Client Onboarding Software on G2: My Top Picks
Onboarding is where retention is won or lost, and most teams don't have the right system to manage it. Ownership blurs. Timelines drift....
What is GRC? Governance, Risk, and Compliance Explained
When I talk to teams evaluating governance, risk, and compliance (GRC), the challenge is rarely understanding the concept. It’s figuring out how to...
What Is Tax Day in the USA?
Tax Day in the USA is a vital date for individuals and businesses alike, marking the deadline for filing federal income tax returns....
What Is a Hosted Predictive Dialer? What You Need to Know
Outbound teams operate across locations, time zones, and devices, yet they still need to meet the same call targets. When your dialing system...
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